Terms and Conditions

OUR PLANS EXPLAINED!

 

The goal of Authentic Pilates Melbourne is to help our clients achieve the results they are striving for through quality classical Pilates workouts. Our Clients commitment to achieving their goals is what we have foremost in mind with our plans. We believe to achieve real change in the body, Pilates must be practised 3-4 times a week. Therefore, we have created plans that reward the commitment you are prepared to put in and support the goals you are wishing to achieve through your Pilates sessions. There are no lock in contracts and plans can be suspended for holidays, work travel etc. or cancelled as needed. 

 

MAT WORK SESSIONS

 

The Mat Work sessions are held once or twice a week dependent on Client need. Times are notified on our online schedule.

 

Mat Work sessions are a fast paced flowing classical mat, including small apparatus such as weights and magic circles. Mat Work sessions will be tailored to the level of clients who attend the session. All levels are welcome. Be prepared to be challenged or to tone it down a level depending on your ability. We teach Mat Work as part of our Studio sessions and expect Clients to be familiar with most of the exercises. Corrections will be minimal. These are sessions for a good general workout. Injuries and specific needs will not be catered to in the sessions and are advised not to attend.

 

Sessions will be 45 minutes. Capacity of 6 per session.

 

TERMS AND CONDITIONS

 

  1. All booked sessions must be cancelled within 24 hours through the online booking system, in person, by email or by telephone. Cancellations made out of this time frame will be charged as a Late Cancellation.

  2. Late Cancellation/No Show Fee - all Group Studio Classes and Private Studio Classes will be charged the full session fee.

  3. The New Client Offer must be completed within 3 weeks and can only be purchased once by an individual unless purchasing for someone else.

  4. Clients may not attend a Group or Private class session unless paid before the class.

  5. All payments are non-refundable or transferable.

  6. Payments are set up through Web Debit and the Studio does not personally hold any credit card or debit card details. On signing up to a Plan, you will be emailed a form to complete to set up your billing either by credit card or debit card.

  7. All prices include GST.

  8. Plans are auto-billed on a monthly (fortnightly payments are available on request). Classes are to be used within the payment period set up and are not rolled over into the following payment period.

  9. All classes must be booked in advance.

  10. All plans/classes are automatically suspended during Studio closure over the Christmas/New Year period, other holidays periods as notified or for emergency situations.

  11. Suspensions:

  • All plans can be suspended as needed so you won't be charged for when you are not in the Studio.

  • All suspensions are made in week long blocks, not days.

  • To suspend your plan you must contact the Studio directly via email at least 2 business days prior to the suspension date.

  • If you do not provide adequate notice for suspension and you are debited a payment over that period the Studio is not liable to refund you or roll the credit onward. It is your absolute responsibility to let us know at least 2 business days prior to the billing date in order for us to suspend the payment being debited.

12. Cancellations:

  • There is no fee for cancellation of a Plan

  • To cancel a membership you must email the Studio directly with your request, which must be received at least 2 business days prior to your next payment

  • Failure to do so means we will cancel your membership from the following payment

13. Changing between Plans: you can switch between plans or add a mat class to your Plan as long as you notify the Studio at least 2 business days prior to the billing date.

14. If a payment defaults due to an issue with your card or debit account, you will be liable for payment of default charges as well as the payment debt, so please:

  • be sure to update your card/account details before billing dates

  • ensure you have adequate funds on your card/in your account

15. APM does not offer classes on a casual basis and single session classes cannot be purchased with the exception of APM small group classes can purchase private classes on a casual basis as needed.

16. If, for any circumstance, a Small Group class has only 1 client in attendance, that client will receive a 30 minute private class at that time or can attend a group class at a different time.